FAQs

Q. Where can Delivery Don deliver? 

A. Delivery Don delivers in Vadodara and its surroundings upto 20 kilometers.

Our delivery services for Cake & Flowers are also available at Anand, Petlad, Borsad, Nadiad, Surat, Ahmedabad, Rajkot, Bhavnagar, Jamnagar, Pune, Nashik, Nagpur, Thane, Kanpur, Indore, Ujjain, Bhopal, Jaipur, Jodhpur, Udaipur, Delhi, Ghaziabad, Gurgaon, Bangalore, Mangalore, Chandigarh, Gwalior and Kolkata. Call us on 7202843333 for deliver at any other location across India.

 

Q. What do you deliver?

A. We deliver food from resgitered cafe/restaurants, Pack Lunch/Dinner/Tiffin from registered vendors, Midnight food, Cakes from best bakers, Chocolates, flowers, sweets & farsan, gift items, furniture from our own production Artcon. We provide complete delivery soluction for your daily needs, all you have to do is to book your delivery task with our "Pick & Drop" service and we will deliver it for you.

 

Q. Does Delivery Don do midnight/early morning delivery? 

A. Yes, we do. Select the option by the time of order or call us on 7202843333 for further assistance. Kindly confirm in advance for Midnight/Early morning deliveries.

 

Q. How to order with Delivery Don? 

A. Order can be placed through our exclusive website www.deliverydon.com or Call us on 7202843333.

 

Q. What service do Delivery Don offer? 

A. Delivery Don is a premium and on-demand delivery service company to order Food, Tiffin, Midnight Meals, Cakes, Chocolates, Sweet & Farsan, Flowers, Gifts, Furniture & more.

 

Q. How to cancel my order? 

A. Please confirm the same with us on 7202843333 at earliest possible. We cannot cancel the order once your order is processed and started to prepare.

 

Q. Is there a minimum order value? 

A. Good news. You can order for any amount.

   

Q. Do you deliver bulk orders? 

A. Yes, we do. In order to provide timely delivery of your order, please place your order well in advance of minimum 24 hours or speak to us on 7202843333.

  

Q. What is the standard delivery time? 

A. Our average delivery time is about 30-60* minutes within city jurisdictions and  60-90* minutes in remote areas. However, this may very during pick hours, heavy rain, road closure, traffic jam, rallies and other unavoidable circumstances. 

 

Q. Delivery charge? 

A. We simply charge reasonable fuel expense for the premium delivery experience*. However, delivery charges may vary in case of express and midnight orders.

 

Q. What is "Packing Charges"?

A. Packing charges are collected from our registerd vendors to ensure safe and hygenic packing of your products. Packing charges may vary from vendors to vendors.

 

Q. What is "Don Rewards"?

A. "Don Rewards" is the loyalty programme designed for our registered users. 2 Don Rewards against every 100.00 rupees spend.
1 Don Rewards = Rs.1.00. Don Rewards can be redeemed on check out.*

 

Q. Why should I mention the value of the item? (Pickup & Drop)

A. Mentioning an approximant value of the item helps us ensure your item is safe at all times during a delivery. It also helps us identify the safest mode of transport. In the case of your parcel is lost or damaged during delivery we will only be liable to refund the value mentioned at the time of booking.*

  

Q. Why should I choose the weight of the item? (Pickup & Drop) 

A. Mentioning the weight of the item helps us ensure your item is safe at all times during a delivery. It also helps us identify the safest mode of transport. 

 

Q. What should I do if my item is lost or damaged during delivery? (Pickup & Drop) 

A. Our Don Drivers are trained professionals who take extra care of the item while delivering. However, we take all the responsibility of your item if it's lost or damaged. We will reimburse you for the damage.  

 

Q. What is express delivery? (Pickup & Drop) 

A. You should choose express delivery when you want us to pick up and deliver an item in 60 minutes.(Within city juridction only)

 

Q. What if I keep Don Drivers waiting at the pickup or delivery location? (Pickup & Drop)

A. Additional waiting charge Rs.30.00 applicable for every 15-30 minutes. Kindly note, our Don Drivers will wait for 15 minutes at the pickup or delivery point for which you will not be charged.

  

Q. What if Don Driver is late for pick up or delivery? (Pickup & Drop and Regular orders) 

A. Please call us on 7202843333 for the same. It almost never happens that our Don Driver is late and we have not informed you.

  

Q. What is the cancellation charge? (Pickup & Drop) 

A. Cancellation fees of Rs.30.00 will be applicable if the order is canceled 2 hours prior the pickup time. The order cannot be canceled after that.

  

Q. Do you accept meal vouchers? 

A. Sorry, we do not accept any meal vouchers. Multiple options are available in our payment gateway, including cash on delivery.

  

Q. Others 

A. Please write to us on info@deliverydon.com for any other assistance/query. We would love to address them.